Shipping Policy

Thanks for shopping with Cloudz Vapour! We take pride in our products. After all, we Vape to! Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.

Order Processing

Orders placed by 15:00 are normally processed and shipped same day. The item will always be shipped within 24hours of the order period on a working day.

**Please be aware that any orders placed on or immediately following a release date or during a sale, your item(s) may be delayed and require up to 24 hours of additional processing time.

Shipping Methods within the UK

All domestic shipping is done via Royal Mail & DPD.  Cloudz Vapour is not liable for shipments once they leave our facility and responsibility falls solely with the courier company. The daily cut off period for order to be dispatched the same day is 15:00.

Shipping Methods outside the UK

All international shipments are processed by DPD/UPS.  Cloudz Vapour is not liable for shipments once they leave our facility and responsibility falls solely with the courier company.

Delayed or Lost Packages

If you suspect that your package is delayed, please do not contact us about your package for at least 4 to 5 business days from the date the package was shipped.

International Orders

E-Mail us on info@CloudzVapour.com with your order & address. We will come back at our soonest with a shipping cost.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.