Terms & Conditions

Any persons using, reading, and/or purchasing products on this website agree that access to and use of this site are subject to the following terms, conditions, and other applicable laws.  You must be at least 18 years old to purchase products from this site.  By using this website, you agree that you are at least 18 years of age and also agree to the following terms and conditions.

Warning

Many products available from Cloudz Vapour contain nicotine which is a poisonous and addictive substance.  Electronic Cigarettes are intended for use by existing smokers of legal smoking age and should not be used by children, women who are pregnant or may become pregnant, or anyone with pre-existing medical conditions without first consulting your doctor.  Electronic Cigarettes are not meant to cure, treat, or prevent any illness or disease.   These products are not marketed as smoking cessation, nor have they been tested as such.  Keep out of reach from children & pets.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied.

Copyright

 All content included on the Cloudz Vapour website, such as text, graphics, photos, logos, button icons, images, audio clips, digital downloads, data compilations, are protected by United Kingdom and international copyright laws. No portion of the information may be copied or reproduced in any form, or by any means without prior written permissions from Cloudz Vapour. Users or visitors are not permitted to modify, distribute, publish, transmit, copy or create derivative works of any material found on this site for any public, private or commercial purpose.

 Typographical Errors

In the event that a Cloudz Vapour product is mistakenly listed at an incorrect price, Cloudz Vapour reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Cloudz Vapour reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cloudz Vapour shall issue a credit to your credit card account in the amount of the incorrect price.

Cancellation Policy

We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. The standard Cloudz Vapour  Returns Policy applies to all orders.

Returns Policy

Cloudz Vapour stand behind our products 100%, but due to health codes, Cloudz Vapour will not accept any returns on E-LIQUID. Please note that e-liquids is not received back, because we do not want to risk sending e-liquids out to new customers who might have stored the e-liquid incorrectly or have changed the content. This is necessary in order to always guarantee the e-liquid and nicotine strength for our customers. If you have received a damaged product, please contact us within 7 days of receiving your item.

The refund will happen when we receive the product and have checked that it meets our return policy. This usually takes a few days. If you return items due to cancellation or ordering the wrong products we will deduct a fee equivalent of £5.00 for issuing a credit note and transferring money. To process a return, login to your CloudzVapour account using your username and password. Click on the “completed orders” link. You will see a list of orders you have placed on the website. To the right of each order, you will see the “return items” button. Complete the Return Request form and submit.

Please note that refunds do not include shipping costs paid at the time you placed the order.

Returns must be send to the following address:

Write an e-mail to info@cloudzvapour.com before you return goods. Then we respond quickly.

Cloudz Vapour
Sanlax UK Ltd
3a Bergham Mews
Blythe Road
London
W14 0HN